Brand perception and opinion intelligence
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Need
Detect and measure customers’ perception of the service across the Internet.
Approach
Implement a powerful crawling engine combined with human-trained semantic and sentiment algorithms, alongside an innovative mathematical model. This engine analyzes online discussions and social media, identifying specific problems and their locations.
Result
Web-based application that provides real-time insights into service delivery issues, including geolocation and context, accurately detecting over 90% of problems in real-time.
Categories
Type
AI & Data Science
Need
Benefit
Business function
Industry
Fashion & Design
, Software
, Logistics
, Associations
, Tourism & Events
, Education
, Pharma, Medical Devices & Health
, Goods Production & Distribution
, Telco, Media & Entertainment
, Utilities
, Finance
, Retail Distribution
, HORECA
Business Model
Business Size
